Bring back the note to confirm what emails have been sent automatically but the system. I chased helpdesk to see where they had gone and received this back .

From speaking with my team, they mentioned that the time to remortgage emails trail may have previously appeared in the notes section but this has not been the case for several months now. Currently on the system there is nowhere where we store a trace of the time to remortgage email that gets sent out, the best (and only current) way to track this would be by checking your own email inbox if you are the adviser assigned on the case where the time to remortgage email has been sent out as by default the client is emailed this email, and the adviser is cc'd in to the email too.

If you would like to submit a feature request for us to get the time to remortgage email trace stored in the notes tab, I would recommend raising this as a feature request on our uservoice platform - https://smartr365.uservoice.com/forums/927952-general

This is not acceptable. There needs to be a way to trace these automated emails.