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How can we improve the Smartr365 Fact Find?

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91 results found

  1. Credit commitments to be time stamped

    Credit commitments fact find to be time stamped.
    Example –
    John Bloggs came into the office in March 2023 but has come back in March 2025 the credit commitments on fact find are from 2023 but the broker in the appointment will not know if they are from 2023 or up to date credit commitments .

    6 votes
    0 comments  ·  Admin →
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  2. Multiple FactFind Applicants

    Just a quick request, would it be possible to update Smartr in the next release so that we can add more than two people on the fact find.
    With affordability being a big issue, now more and more mortgages have three of four applicants now. Currently I must add the third and fourth applicant’s details in the notes section.

    130 votes
    planned  ·  23 comments  ·  Applicant Details  ·  Admin →
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  3. Budget planner updates required

    The current budget planner is not comprehensive enough to gain an accurate picture of a clients spending. This forces us to group various expenditures leading to confusion when transposing to affordability platforms and applications.

    As an example, could this not mirror the commitment options within Affordability Brain?

    Council Tax
    Utilities
    Food & Drink
    Mobile/Telephone/Internet/TV
    Car Fuel & Maintenance
    Public Transport
    Ground Rent
    Service Charges
    Child Care
    School / University Fees
    Maintenance
    Clothing
    Insurance, Pensions & Investments
    Medical
    Pets
    Other

    3 votes
    0 comments  ·  Commitments  ·  Admin →
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  4. Edit fact find download

    The downloadable fact find contains lots of sections that may be important to one firm, and irrelevant to the next. This means the document is too long. Please could the download PDF version have the options to not include sections like you have implemented for the client version of the fact find?

    4 votes
    0 comments  ·  Admin →
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  5. Credit Commitments having a Yes/ No questions to open up an details if answer yes, just to make sure clients have not just missed this.

    Credit Commitments having a Yes/ No questions to open up an details if answer yes, just to make sure clients have not just missed this.

    3 votes
    0 comments  ·  Admin →
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  6. Expenditure to be more broken down more details ( same as lenders)

    Expenditure to be more broken down more details (same as lenders) and should also cover things like if i have added in a existing life cover this should push into the expenditure as they have said i have this policy and am paying a premium on this. Same with if I have 3 BTL properties i get the choice to add this into my clients expenditure and this also doesn't show on the figure only in the key and net amount.

    2 votes
    0 comments  ·  Expenditure  ·  Admin →
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  7. Mortgage direct debit bank details - should be a compulsory component to the fact find.

    Mortgage direct debit bank details - should be a compulsory component to the fact find.

    12 votes
    under review  ·  4 comments  ·  Admin →
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  8. Foreign Nationals - Permanent Rights to Reside

    Currently, only some nationalities prompt the question regarding indefinite leave to remain. Please can the question be prompted for all foreign nationals?

    2 votes
    0 comments  ·  Applicant Details  ·  Admin →
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  9. Buyer type needs to be identified for each applicant

    The system only has one buyer type per case, whereas a FTB might be buying a property jointly with someone who is not a FTB. Lenders ask the question for each applicant.
    Also, a purchase assumes that the applicants have an existing mortgage. That is not always the case and this causes wrong information to be provided to lenders. This has resulted in me having to re-key an application.

    3 votes
    0 comments  ·  Applicant Details  ·  Admin →
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  10. Address history for last 3 years - should be a compulsory component to the fact find.

    Address history for last 3 years - should be a compulsory component to the fact find.

    14 votes
    under review  ·  1 comment  ·  Admin →
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  11. Renting from Housing Association

    2 votes
    0 comments  ·  Applicant Details  ·  Admin →
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  12. Disposable Income Monthly

    Why are student loans keyed on the credit commitments section dedicated from the net pay in the Disposable Income Monthly income? These are already reflected in the net pay. Its important to have this section and I quite like it as part of the commitmentss as this is where most lends ask for it but please could it be disconected from the disposable income?

    While your at it, there are 3 different sections for student loans on the Fact find. Please could these be either cleaned up on connected so you are not keying the same information utiple times (the…

    7 votes
    0 comments  ·  Commitments  ·  Admin →
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  13. Occupiers over 17 – there is no section for this information.

    Occupiers over 17 – there is no section for this information.

    13 votes
    under review  ·  0 comments  ·  Admin →
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  14. Date of birth and age of dependants

    Can we please add the full date of birth and the age of the dependants to the dependants screen? We can see how long they will be dependants but not their age.

    9 votes
    under review  ·  0 comments  ·  Applicant Details  ·  Admin →
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  15. Mothers maiden name on the fact find

    having the mothers maiden name as a field in the FF to fill in as this pushed through to the lender portalh

    12 votes
    0 comments  ·  Admin →
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  16. Fact Find Email Chasers

    Can we set up automated email chasers for clients to complete the Fact Find? In my opinion, these should be sent every 24 hours until the Fact Find has been completed.

    7 votes
    0 comments  ·  Other  ·  Admin →
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  17. Ability to search the notes section

    It would be extremely useful to search the notes by word/combination of words and also to be able to jump from top to bottom or to jump to a certain date.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  18. Consumer BTL

    The fact find needs to identify if a BTL property is Business BTL or Consumer BTL otherwise the sourcing could be incorrect.

    5 votes
    1 comment  ·  Admin →
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  19. Renting from Housing Association

    1 vote
    0 comments  ·  Applicant Details  ·  Admin →
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  20. term

    There should be a prompt/warning when your recommended mortgage term is beyond the anticipated retirement age (Smartr has the client current age, anticipated retirement age in the factfind so should recognise that a 40 year old with a retirement age of 70 but a mortgage term of 35 years recommended is term into retirement)

    9 votes
    0 comments  ·  Admin →
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