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  1. Please can a breakdown of the figures used to make up the 'expenditure monthly' on the Financial Overview screen be provided as it's very difficult to work out how it has been arrived at. Is the ground rent and service charge on a let property included???
    It seems to be double counting pension contributions (as they are often already deducted at source, but may still be listed in the pensions section by the client).

    2 votes

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  2. INCOME

    when a customer notifies of a new job, offer the option to make previous employment captured to be recorded under employment history.

    Presently necessary to double key by adding the data to employment history box and remove from current

    1 vote

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  3. Company branding on Homebuyer app

    2 votes

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  4. It would be helpful to be able to download a hard copy of documents with confirmation of the date and time of the clients acknowledgement.

    1 vote

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  5. Where an applicant is retired, it should be possible to 'flag' this as 'Primary Employment'

    1 vote

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  6. Visa questions should be updated with pre-settled, settled & indefinite leave to remain and expiry dates if applicable..

    3 votes

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  7. fixed term contract questions - these ask how long, rather than when, which is not helpful as 'how long' will change each month and the Fact find will therefore be incorrect a month after it was completed.
    It would be better to ask what date previous and current contract started and ended/is due to end, as those dates won't change.

    3 votes

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  8. The customer fact find question reads 'Total amount of readily accessible savings (after deposit) for emergency fund'. On the fact find that we see it just reads 'savings', which is something completely different. Please update so we can see the question asked of the customer.

    3 votes

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  9. Not a fan of the new way the mortgages are laid out and we fill out the info (Mortgage size etc, sols). The previous layout system was much better, this new one flicks about too much between different aspects. No clear route

    1 vote

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  10. ADD BOX - INCOME
    Homemaker amongst options

    1 vote

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  11. student loan to re moved from financial overview figure as it has already been taken out when you enter the net pay.

    1 vote

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  12. 2 votes

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  13. 2 votes

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  14. In the notes Section we need a filter so we can remove the automated notes to just the notes we write. This will make easier to get rid of the auto notes which we dont need to see.

    2 votes

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  15. What is going on? I've had lots of documents uploaded by customers, which I can't view or download. Is this error being investigated?

    1 vote

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  16. Missing tokens for Suitability report -
    - the months of the term
    - the term of the product

    2 votes

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  17. The system should be updated to ensure that it pulls through the village from the post code search.

    2 votes

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  18. Advisers should be able to search for a case by the case reference number. This functionality is available to COR, so why not for advisers?

    2 votes

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  19. Any chance we can get a more detailed budget planner on Smartr? This is one thing compliance have noted is a little too simplistic

    2 votes

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  20. CUT OUT THE NEED TO DOUBLE KEY

    1 vote

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