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  1. Build in an Affordabilty Assessment into Smartr so I can complete the fact find and at the end of it will be instantly able to provide the client with how much lenders will lend them based off there circumstances. I personally use Mortgage Broker Tools as I find it the most comprehensive and accurate therefore end up dual keying the information which I would like to avoid

    3 votes

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  2. It would be very helpful to have the case ID on the homepages/cases so we can select the correct case rather than searching through the drop downs, especially when the clients have various properties and protection cover.

    4 votes

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  3. Adding email files and a section with lender updates to the document section.

    1 vote

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    0 comments  ·  Admin →
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  4. To change the automated message for the Fact Find invite or make it editable.

    1 vote

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  5. 1 vote

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  6. To be able to see all existing cover for clients on a joint case enough if accessed via other applicant.

    3 votes

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  7. I want to add ‘Offer Issue Date’ as a mandatory field using Create Your Workflow. It doesn’t current appear under ‘Select Fields’ though as below.

    2 votes

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  8. GDPR Declaration to be populated before being able to pass through Fact Find.

    1 vote

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  9. There are two business protection cover types that we deal with that are not included on the drop down list in the benefits section: Executive Income Protection, Business Private Medical Insurance.

    On the business product options there is a further option that needs to be added which is called executive income protection. It is an income protection set-up though a limited company for employees. I quote for this a lot and needed to add one the other day but had to put it down as personal income protection, but it isn’t that product.

    4 votes

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  10. Currently there is no way to mark a mortgage as equity release and therefore will not need to be remortgaged or transferred in future.

    2 votes

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  11. Automatic notifications when clients upload documents - better to be notified every time rather then when a client chooses to

    2 votes

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  12. I would like to be able to create and download distribution lists using a variety of parameters to assist in creating mailshots etc. I understand I can currently request this data from Smartr but I'd rather have the ability to do it myself, make amendments etc.

    6 votes

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    under review  ·  1 comment  ·  Admin →
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  13. Colour system to show the new remortgages that are due and will need to be contacted.

    5 votes

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  14. I would like to request a system enhancement which allows us to import data with a field for introducer.

    2 votes

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  15. Display solicitor's address in the mortgage - Solicitor & Agent Information section of Smartr! Very inconvenient that we can only see the full address of the solicitor when going into settings. Please action this asap.

    2 votes

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  16. Why does it not save the SVR rate when pulling back information on mortgages?

    4 votes

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  17. Can we just search using Surname when adding an existing client to a case rather than having to input email and tel number

    2 votes

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    1 comment  ·  Admin →
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  18. A field is required to capture commission that originates from referrals. It would be useful if there was a drop down menu to select what service the referral was for: Survey, Specialist Property Report, Wills, EPC, Lease Extension, ILA, other. The commission needs to feed into the reporting.
    We cannot use the existing Miscellaneous Fee field for this as we already use it for our broker/adviser fees which are always split for payment on application and then on offer.
    The field will need a date paid box as per other fee fields.

    2 votes

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  19. Documents available on all cases/opportunities. When clients have multiple properties, finding documents can be difficult. Would also be a good option to have a box available, to confirm we have ID on file for that client. Could also have the expiry date available.

    2 votes

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  20. Having a method to prioritise tasks, such as using colour codes or labels like P1 and P2, can help ensure that important tasks are not overlooked and dealt with speed.

    1 vote

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