152 results found
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lender address book for points of contact and numbers
lender contact address book/contact details
31 votes -
Compliance Module
There needs to be a Compliance module - needs to be able to assess risky cases, it also needs to put cases in a holding pen where a compliance officer can check the cases.
28 votes -
Integrate within firms own MS Teams
Would be great to have the ability, through System Admin, to link Schedule a Call functionality with our own MS Teams account as a firm. This would keep MS meetings automatically saved to outlook diaries and ensure we have full MST meeting functionality i.e. ability to record meetings and store within our own Streams account too.
25 votes -
Ability to set diary entries via Smartr
Ability to set diary entries via Smartr
Book meetings in calendars/ have visibility over advisers calendars
24 votes -
Compliance functionality - Broker Risk Rating/Gating
Would be great if part of the hierarchy within the system could allow firms to assign risk rating and gating against each adviser, to determine if a particular adviser is authorised in only certain areas or if due to stage of development they require an enhanced level of advice checking/supervision. If the system could then link to this i.e. recognise that an adviser requires X% advice checks it would be an exceptional risk mitigation and oversight tool.
20 votes -
Limited company Improvements
- Limited company name showing searchable on the search bar. -Also Limited company name appears in Kanban or next to client name. When lenders correspond with us, they use limited company name 100% of the time, so at the moment we would need to go into a case to find out that it was limited company. If we can have it appear next to the client name it would be massive help for us.
17 votes -
Employer details improvement
Please add an area in current employment not only for employers address but also contact number and possibly even supervisor or HR contact name
17 votes -
American formatting used for dates, used rather than Uk date
I have noticed that when I type the date, it is coming through in the American format. Eg. 08/06/23 is pulling through as Sun, 6 August 2023. Is there any way to change this please as its very confusing as we are not in America and do not format dates like this.
16 votes -
Allow solicitor details to be editable by super users
Allow all fields within Solicitors section to be fully editable by firm superusers to allow changes to be made such as correcting mistakes, or when solicitors move from one firm to another, change their names, numbers, office locations, email addresses etc. Currently far too restrictive and lacks ability to deal with real-life requirements
15 votes -
Search via lender ref, mortgage a/c no and address
Hello,
I think it would be a good idea to be able to case search via lender ref, mortgage a/c no and address. We get updates from lenders and solicitors in various different ways including this and it would help find the case quicker and more efficiently.
When looking for cases when the commission has not been able to be released it would be much easier to search for the correct case to match it with this way too.
Thanks :)
12 votes -
Colour coding on Mortgage cases- to help define what is NPW, on going and in flight and Remo opprtunity waiting to be actioned.
When you search for a case, it is very confusing because unless the status is ”not proceeding” then all of the status’s are in green.
So takes some figuring out which is the current one, especially if a remortgage date has been entered before the existing one has completed, as it creates a further lead and puts it in green and then even more if there are insurances also.
Don’t know if this has been mention before, but could they colour coordinate them maybe, the ongoing ones as green – completed, Orange for Remo waiting to happen and red as…12 votes -
Search using policy reference numbers
search for a case using policy reference numbers
11 votes -
SEARCH BY PROPERTY ADDRESS
Search for application using the mortgage address
8 votes -
Residential Address Fact Find
When a residential mortgage completes, it now gives you the option to update the clients address to the new property, but this only updates the address on the summary page and not in the Fact Find. It would be useful if this was pulled through to the Fact Find.
8 votes -
Ability to change the Pre-Set Remortgage Contact Dates
Introduce the ability for advisors to customise the pre-set remortgage contact dates. This feature would allow advisors to set a preferred timeframe for all remortgage contact dates relative to the remortgage date.
By enabling this customisation, aim is to reduce the need for manual adjustments, currently set to 6 months, streamlining the process for advisors.
7 votes -
Current Rent in FF
Need current rent payment in FF
7 votes -
Porting Mortgage Case
Mortgage Porting Case
The ability on a mortgage case to have the details of the rate being ported and balance etc showing in addition to the new top up rate all under one case6 votes -
Sub accounts
Ability to add sub accounts to a mortgage as some mortgages now have a number of sub accounts on diffrent rates and rate types
6 votes -
New Mortgage Loan Amount for Remortgage Application
new mortgage requirement for remortgage application. There must be an option to include new mortgage loan amount. Currently the option on smartr365 is outstanding loan amount. Generally, if client wish to reduce loan with some additional payment.The outstanding loan amount will be different from new loan amount.
6 votes -
Stop inviting clients to HomeBuyer when already onboarded with Smartr365
Please can you provide the option to turn off emails inviting clients to the HomeBuyer app. Especially when the client has created an account with Smartr365, they are already updated throughout the mortgage/protection process via 365. For that client, HomeBuyer is effectively a duplicate service which confuses them / information overload. I've attached an example, perhaps there could be an alternative email without referencing HomeBuyer?
And broadly speaking, having control over communications sent to clients is important to us.
6 votes
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