There seems to be far too many questions within the factfind that lenders simply do not require such as passport and driving licence details. If these details were ever required this would had to be verified by the adviser anyway.

I have had feedback from a number of clients stating how exhausting filling out the factfind is. I have just gone through this myself after only sending the important parts of the fact find and I agree.

Some parts of the customers fact find are also too adviser focused and uses language that a customer would be unlikely to understand.

It would be beneficial for SMARTR to sit down with an adviser and work through the client facing fact find to make this easier for clients.