288 results found
-
Having the middle name shown all through the fact find, just incase we have a client who has the same name between clients
like Mohammed Jones , could be the son and father, but we cannot see the different on the fact find as it only shows first and last name.
1 vote -
Experian Credit report- being able to select which parts of the credit report go into the fact find.
Experian Credit report- being able to select which parts of the credit report go into the fact find.
1 vote -
Add an email template prompt every time a case reaches 'Decision in Principle' status similar to the email prompts that are sent when a case
Add an email template prompt every time a case reaches 'Decision in Principle' status similar to the email prompts that are sent when a case is after Pre-offer stages
1 vote -
Add a counter in the Experian Open Banking section which shows how many credits you have left over similar to the credit checks screen
Add a counter in the Experian Open Banking section which shows how many credits you have left over similar to the credit checks screen
1 vote -
ONS integration with budget planner
It would be beneficial for the budget planner to integrate with ONS data, enabling it to generate estimated living costs tailored to the number of applicants and their financial dependents.
2 votes -
Change time to remortgage email to have more uniform/consistent font sizes and style
Change time to remortgage email to have more uniform/consistent font sizes and style
1 vote -
Adding is the Client vulnerable on to the protection side of Smartr365, including the reports and Suitability Report.
Adding is the Client vulnerable on to the protection side of Smartr365, including the reports and Suitability Report.
4 votes -
1 vote
-
More detail for pension income
When I log pension income under other monthly income it doesn’t give me the option to add the type of pension income e.g. Aviva private, state ect. This would be a useful feature as when we stack different pensions in the other monthly income tab we have no way to decipher between different pension payments.
1 vote -
Emails sent by system to show in notes tab like they used to be.
Bring back the note to confirm what emails have been sent automatically but the system. I chased helpdesk to see where they had gone and received this back .
From speaking with my team, they mentioned that the time to remortgage emails trail may have previously appeared in the notes section but this has not been the case for several months now. Currently on the system there is nowhere where we store a trace of the time to remortgage email that gets sent out, the best (and only current) way to track this would be by checking your own email…
2 votes -
New cases - too easy to lose data input
Stop the way, that if you click anywhere outside the data entry screen when inputing new clients/cases you lose everything and you have to start again. It should stay open and have a next or cancel button.
2 votes -
Add Expenditure Fields for Gas and Electricity and Water as bills - especially for this info populating to L&G Ignite
Add Expenditure Fields for Gas and Electricity and Water as bills - especially for this info populating to L&G Ignite
1 vote -
Update the Bonus and Commission fields in fact-find to clarify whether figure to input is monthly or annually or quarterly?
Update the Bonus and Commission fields in fact-find to clarify whether figure to input is monthly or annually or quarterly? It is not clear currently whether the adviser should input monthly/annually/quarterly commission or bonus figure in the fields. Also with Commission there is also a difference between regular and guaranteed commission which could also be clarified in this field.
1 vote -
Client access to documents once completed
Clients should still have access to documents on a completed mortgage case
1 vote -
Building in the completion fee into Smartr365, this way we can charge all our clients the correct fees at certain stages.
Building in the completion fee into Smartr365, this way we can charge all our clients the correct fees at certain stages.
2 votes -
building in the offer fee into the mortgages section of Smartr365. This would allow us to end all fees we charge clients at certain stages.
building in the offer fee into the mortgages section of Smartr365. This would allow us to end all fees we charge clients at certain stages.
2 votes -
Broker Fee added to dashboard
Can you please include Broker Fee's in your "mortgages written" and "mortgages completed" figures on the dashboard - You have the field for broker fees, but they are effectively meaningless as they are not reported anywhere.
1 vote -
Terrible technical support by the AI and the human.
Your support is horrendous. I wouldn't recommend Smart365 to any broker.
1 vote -
Add in Weblink as a sourcing tool for Protection
Add in Weblink as a sourcing tool for Protection
2 votes -
Ongoing Frustrating issue
Hello. we have been facing an ongoing issue accessing clients' dated acknowledgement documents wherein they have acknowledged the documents as i can see in the notifications.
this is a known error to Smartr and I have been contacted by Dayan re this but i am still waiting to hear any resolution or any communication for that matter. this is infuriating as this is affecting our business and increasing our workload and creating a backlog!
there should be a way to communicate with the support team via a phone call1 vote
- Don't see your idea?