330 results found
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Type of the Purchase drop down options are too specific or may need more guidance on what each is
EG On many lender systems, “local authority purchase” usually just means you’re buying directly from a council or other public body rather than from a private seller. So examples of accepted descriptions are:
Purchase – Local Authority
Right to Buy Purchase
Sitting Tenant Purchase
Council Property PurchaseThose are the kinds of phrases you’d normally see.
1 vote -
Client portal - the seller option in the drop down are too specific for a client to understand.
The seller drop down option in the FF need to be more generic or with a description, E.G. normal seller is a person to person sale. Builder developers is a new build etc.
1 vote -
new seller category
in the fact find it asks who the seller is. i.e local auth, normal, coal authority. can we have one for family?
1 vote -
Summaries in Credit commitment sections
A total summary at the bottom of the credit commitments section. When we calculate the affordability on mortgages, we will usually be asked for 1) total credit card balance and 2) total monthly payments on loans/HPPs. Therefore it would be great in the commitment section if, below the 'amount standing' and 'monthly payment' fields, there was a field that said the total amount for each. This would save us having to get a calculator out and adding up all of the commitments together. thanks
1 vote -
Student loan payments triple counted
Student loan payments are requested three times on Smartr - in the Income Section under payslip deductions, in the Expenditure Section and in Credit Commitments. So potentially it is triple counted as an outgoing.
Clients wouldn't know to only list it once, so how do you expect us to save time by getting the client to fill in information on Smartr, when we then have to go in and check everything and correct to make it right? It's quicker for us to do it right in the first place and the risk of errors is so much higher if they…
1 vote -
Add applicants surname and other details to case heading
Currently we can see the applicants first names on the case heading at the top, this is great but can we please have the applicants surnames, DOBs and current residential address too? This will save us having to siwtch between different screens to find this basic information out. thanks
1 vote -
Add solicitors address as visible
When I am completing an application is would be really helpful to see the solicitor firm address in the Solicitor & Agent information section. Currently, once the solicitor informaiton is input, all I can see is which solicitor I have selected, their number and email address, but no actual postal address. This is strange because when I scroll down slightly to the estate agent, I can see their address. Please can you take a look as when we complete applciations we always get asked what the solicitor address is. thanks
1 vote -
Reporting on Employment type
Can we enable reporting on employment type?
1 vote -
add a button next to the fact-find invite to send the Homebuyer portal URL link to clients that have already signed up for Homebuyer
add a button next to the fact-find invite to send the Homebuyer portal URL link to clients that have already signed up for Homebuyer. Currently when invites are sent out using the re-send button it sends an email invite which looks like they're signing up for the first time again which is misleading - there should be a separate option to send users the direct URL Link to https://homebuyer.smartr365.com/ through Smartr365 as a button
1 vote -
Job Title for ltd co is greyed out
Cannot input Ltd Co job title in employment section
1 vote -
marketing preferences to be mandatory first step (similar to document acknowledgements)
I would be helpful to have the option to make marketing preferences to be amandatory first step when a client first access's HomeBuyer (similar to document acknowledgements)
1 vote -
Ability to set contact time/date for Uinsure referrals
Ability to set contact time/date for Uinsure referrals so that we as the adviser have control over when our client gets contacted by them
1 vote -
Remortgage reports missing key information (mortgage account numbers, joint applicant details)
Please update Remortgage report exports to include columns for the Mortgage Account Number and Joint Applicant details.
Currently, these fields are missing from the standard reports. This makes it difficult to reconcile lender statements or identify full borrower details without opening every individual case manually, which is very time-consuming.
1 vote -
Current employment to employment history without having to re-enter details
is it possible for the current employment to be transferred automatically when we enter a new occupation without having to re-enter the employment in employment history tab
1 vote -
Experian- Allow only some users to have access to experian , not all users on the platform
Experian- Allow only some users to have access to experian , not all users on the platform
1 vote -
List the occupation as a field in the preview screen of the current employment section in the fact find under Income
List the occupation as a separate field in the preview screen of the current employment section in the fact find under Income, instead of having to always click into the entries to find out what the occupation is
1 vote -
Additional Case stage
Have a stage between Decision in Principle and Pre-offer processing once a case has been keyed but perhaps not sent over for administrative processin
1 vote -
Extracting Data For Marketing Purposes
Data Extraction for Marketing.
The CRM holds substantial data and I would like to know whether other users might like to be able to generate reports with variable parameters for marketing campaigns. For example whether creating a search for clients with the profile: self-employed, age "xx-yy" with dependents with or without life assurance or critical illness or clients with mortgages but without life assurance/critical illness. Ideally, the data retrieved could be uploaded into a marketing software such as Mailchimp.1 vote -
Multi household for income and expenditure
I would love to see the option to add multi household income and expenses, we have done a couple of JBSP or first mortgages with a guarantor which needs to show income and expenses of 2 households. If we had an option to use the same expenditure sheet but as a multi household this would be easier than adding everything into one. The two households may have very different spending habits and this could help the lenders assess this too.
1 vote -
Having the middle name shown all through the fact find, just incase we have a client who has the same name between clients
like Mohammed Jones , could be the son and father, but we cannot see the different on the fact find as it only shows first and last name.
1 vote
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