Skip to content
← Have an idea? Share it!

Fact Find

Fact Find

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve the Smartr365 Fact Find?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

92 results found

  1. marketing preferences

    can there please be an option for no contact/no permission. At present, it's difficult to tell whether the clients have not given permission or whether someone has simply not completed the section.

    1 vote
    0 comments  ·  Applicant Details  ·  Admin →
    How important is this to you?

  2. Budget planner updates required

    The current budget planner is not comprehensive enough to gain an accurate picture of a clients spending. This forces us to group various expenditures leading to confusion when transposing to affordability platforms and applications.

    As an example, could this not mirror the commitment options within Affordability Brain?

    Council Tax
    Utilities
    Food & Drink
    Mobile/Telephone/Internet/TV
    Car Fuel & Maintenance
    Public Transport
    Ground Rent
    Service Charges
    Child Care
    School / University Fees
    Maintenance
    Clothing
    Insurance, Pensions & Investments
    Medical
    Pets
    Other

    3 votes
    0 comments  ·  Commitments  ·  Admin →
    How important is this to you?

  3. Expenditure to be more broken down more details ( same as lenders)

    Expenditure to be more broken down more details (same as lenders) and should also cover things like if i have added in a existing life cover this should push into the expenditure as they have said i have this policy and am paying a premium on this. Same with if I have 3 BTL properties i get the choice to add this into my clients expenditure and this also doesn't show on the figure only in the key and net amount.

    2 votes
    0 comments  ·  Expenditure  ·  Admin →
    How important is this to you?

  4. Credit commitments to be time stamped

    Credit commitments fact find to be time stamped.
    Example –
    John Bloggs came into the office in March 2023 but has come back in March 2025 the credit commitments on fact find are from 2023 but the broker in the appointment will not know if they are from 2023 or up to date credit commitments .

    6 votes
    0 comments  ·  Admin →
    How important is this to you?

  5. Foreign Nationals - Permanent Rights to Reside

    Currently, only some nationalities prompt the question regarding indefinite leave to remain. Please can the question be prompted for all foreign nationals?

    2 votes
    0 comments  ·  Applicant Details  ·  Admin →
    How important is this to you?

  6. Renting from Housing Association

    2 votes
    0 comments  ·  Applicant Details  ·  Admin →
    How important is this to you?

  7. Renting from Housing Association

    1 vote
    0 comments  ·  Applicant Details  ·  Admin →
    How important is this to you?

  8. Credit Commitments having a Yes/ No questions to open up an details if answer yes, just to make sure clients have not just missed this.

    Credit Commitments having a Yes/ No questions to open up an details if answer yes, just to make sure clients have not just missed this.

    3 votes
    0 comments  ·  Admin →
    How important is this to you?

  9. Add temporary solicitors

    A client will often choose a solicitor that we as a broker will never deal with again. Please could there be the ability to add solicitors details to the fact find without have to save their details

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  10. Edit fact find download

    The downloadable fact find contains lots of sections that may be important to one firm, and irrelevant to the next. This means the document is too long. Please could the download PDF version have the options to not include sections like you have implemented for the client version of the fact find?

    4 votes
    0 comments  ·  Admin →
    How important is this to you?

  11. Buyer type needs to be identified for each applicant

    The system only has one buyer type per case, whereas a FTB might be buying a property jointly with someone who is not a FTB. Lenders ask the question for each applicant.
    Also, a purchase assumes that the applicants have an existing mortgage. That is not always the case and this causes wrong information to be provided to lenders. This has resulted in me having to re-key an application.

    3 votes
    0 comments  ·  Applicant Details  ·  Admin →
    How important is this to you?

  12. Ability to search the notes section

    It would be extremely useful to search the notes by word/combination of words and also to be able to jump from top to bottom or to jump to a certain date.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Fact Find Progress Display

    On the summery screen have a dial going up to 100% to show how much of the FF has been completed/or at least had some information input.
    I realise this will require all sections of the fact find to have a "yes" or "no" tick box, which would be helpful anyway. It has already been suggested for example to have "no" toggle for dependants and credit history, so the system can see that the questions have not just been missed.

    2 votes
    0 comments  ·  summary  ·  Admin →
    How important is this to you?

  14. Disposable Income Monthly

    Why are student loans keyed on the credit commitments section dedicated from the net pay in the Disposable Income Monthly income? These are already reflected in the net pay. Its important to have this section and I quite like it as part of the commitmentss as this is where most lends ask for it but please could it be disconected from the disposable income?

    While your at it, there are 3 different sections for student loans on the Fact find. Please could these be either cleaned up on connected so you are not keying the same information utiple times (the…

    7 votes
    0 comments  ·  Commitments  ·  Admin →
    How important is this to you?

  15. Consumer BTL

    The fact find needs to identify if a BTL property is Business BTL or Consumer BTL otherwise the sourcing could be incorrect.

    5 votes
    1 comment  ·  Admin →
    How important is this to you?

  16. Fact Find Email Chasers

    Can we set up automated email chasers for clients to complete the Fact Find? In my opinion, these should be sent every 24 hours until the Fact Find has been completed.

    7 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Is the client vulnerable?

    Why does the pop for comments appear if we click no?

    5 votes
    1 comment  ·  New Mortgages  ·  Admin →
    How important is this to you?

  18. Date of birth and age of dependants

    Can we please add the full date of birth and the age of the dependants to the dependants screen? We can see how long they will be dependants but not their age.

    9 votes
    under review  ·  0 comments  ·  Applicant Details  ·  Admin →
    How important is this to you?

  19. term

    There should be a prompt/warning when your recommended mortgage term is beyond the anticipated retirement age (Smartr has the client current age, anticipated retirement age in the factfind so should recognise that a 40 year old with a retirement age of 70 but a mortgage term of 35 years recommended is term into retirement)

    9 votes
    0 comments  ·  Admin →
    How important is this to you?

  20. Mortgage direct debit bank details - should be a compulsory component to the fact find.

    Mortgage direct debit bank details - should be a compulsory component to the fact find.

    12 votes
    under review  ·  4 comments  ·  Admin →
    How important is this to you?
← Previous 1 3 4 5
  • Don't see your idea?